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Frequently asked questions

We're Here to Answer Your Questions

We provide personalised health consultations and care options focusing on your wellbeing.

Who will be providing my consultation?

Your consultation and care plan will be provided by our team of AHPRA-registered doctors and nurses. These healthcare professionals have years of experience in addressing conditions like pain, stress and sleep management.

Do I need a referral to book a consultation?

No referral is necessary. You can book a consultation directly through our website or by contacting our clinic.

Our service is not for crisis or emergency situations. If you need immediate support, please contact Lifeline on 13 11 14, call 000, or visit your nearest emergency department.

No referral is necessary. You can book a consultation directly through our website or by contacting our clinic.

How long does a typical consultation last?

Most consultations last between 20 to 30 minutes, depending on the complexity of your health concerns.

Our secure consultations allow you to speak with an AHPRA-registered healthcare professional from the comfort of your own home. During the call, you’ll discuss your health concerns, medical history, and wellness goals. The doctor or nurse will then provide personalised advice and discuss potential care options.

How long does a typical consultation last?

Initial consultations are usually about 20-30 minutes in which we discuss your health and wellness needs.

Our service is not for crisis or emergency situations. If you need immediate support, please contact Lifeline on 13 11 14, call 000, or visit your nearest emergency department.

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